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Total Quality Management definition and TQM principles | ToolsHero

Correct the process and then train your people on these new procedures. If you just patch over the underlying problems in the process, you will never be able to fully reach your potential. If, for example, your shipping department is falling behind, you may find that it is because of holdups in manufacturing.

What is Total Quality Management (TQM)?

Go for the source to correct the problem. Everyone in the company, from the workers on the line to the upper management, must realize that they have an important part to play in ensuring high levels of quality in their products and services. Everyone has a customer to delight, and they must all step up and take responsibility for them. A quality management system is only effective when you can quantify the results.

You need to see how the process is implemented and if it is having the desired effect. This will help you set your goals for the future and ensure that every department is working toward the same result.


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Total Quality Management is not something that can be done once and then forgotten. Real improvements must occur frequently and continually in order to increase customer satisfaction and loyalty. Quality management is not a quick fix.


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TQM is a long-term investment, and it is designed to help you find long-term success. Before you start looking for any kind of quality management software, it is important to make sure you are capable of implementing these fundamental principles throughout the company. This kind of management style can be a huge culture change in some companies, and sometimes the shift can come with some growing pains, but if you build on a foundation of quality principles, you will be equipped to make this change and start working toward real long-term success.

What Is Total Quality Management? To round out your knowledge of this Library topic, you may want to review some related topics, available from the link below. Each of the related topics includes free, online resources. Also, scan the Recommended Books listed below.

Advantages of TQM: Better Products at Lower Cost

They have been selected for their relevance and highly practical nature. Library's Quality Management Blog TQM is a set of management practices throughout the organization, geared to ensure the organization consistently meets or exceeds customer requirements. Subscribe for Email Updates. Why Bother with Total Quality Management?

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Advantages & Disadvantages of Total Quality Management Strategies

TQM focuses on the customer. They involve the customer to define expectations and quality standards. Every person and department in the company is focused on its part in the customer service process. TQM emphasizes employee involvement at every level, working in quality teams using a defined process to solve problems. Employees are empowered and motivated to participate in the planning, implementation and review of the quality process. They have a stake in the outcomes.

While there is an initial cost in training, process development, controls and measurement standards, the return on the investment can far exceed the investment.

Deming's 14 Points Philosophy of Total Quality Management Concept

Improved customer satisfaction, defect and cost reduction, increased revenues and improved employee morale are the results of an effective TQM culture.